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Frequently asked questions
If your question isn't answered here, please contact us.
- Do you have any discounts?
- If you're an activist or journalist, get in touch on [email protected] and we'll see what we can do.
- What happens if I cancel my subscription?
- The service will continue for the remainder of the billing period. Then, you won't be able to create new aliases. All your existing aliases will continue to work.
- What payment methods do you support?
- We support Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay (CUP), and Japan Credit Bureau (JCB).
- What's your refund policy?
- As we have a 30-day free trial with no limitations, we don't offer refunds.
- Does Shroud.email forward attachments?
- Yes, we forward attachments up to 25MB.
- Is Shroud.email a disposable email service?
- No, email aliases are permanent. You can disable or delete them if you don't want to receive emails through them, however.